Monday, December 9, 2019
Require carriers to tell passengers what they know
Reliance on Timitec IATA Guide where incorrect information is relied upon - should the carrier be required to disclose what info is in their system
In Camera
Bag delay case - covering expenses and losses for bag delays.
Timitec is a good tool and should be supported, but it is not infallible
Messaging
Ask Marcia and Valerie to review recent Agency caselaw to glean policy threads, come back with policy proposals, then we can discuss what we put out as public communications
Agency needs to be consistent re self-exoneration language in their tariffs, placing all onus on the passengers to know the requirements, but they have the ultimate decision to decide whether to let passengers board
Was there a member discussion resulting in guidance re how to deal with cases? Similar cases Scorder () and Marder (get compensated for only the things they claimed while they were away) cases currently under appeal - the outcome was not the same in the two cases
Result of Discussion:
Air carriers communication to passengers re visa, travel documentation requirements
Passengers need to know what air carriers are going to apply (Timitec), require carriers to state that they rely upon it
Expect cases to peter out because APPR provides clarity
Lesley
Slight change of plan.
We will start the meeting with the APPR item.  EC, presenters and observers for that item can log in for 10 am.
Members: in camera will be done at the end if, as necessary.
Many thanks everyone for your patience as we navigate through this teleconference life for best ways to be efficient!
Alysia will signal those who are participating in the other 2 items when it is time to log-in.
11:06 AM